Ramly88 Privacy Policy

Ramly88 ("Ramly88", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ramly88.cam and any related mobile interfaces or subdomains operated under the Ramly88 brand. We are committed to protecting and respecting the privacy of every individual who interacts with our Platform — whether as a registered player, a visitor browsing our pages, or a person who contacts our customer support team.

This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which we process that data, the circumstances in which we may share it with third parties, and the rights available to you in relation to your personal information. This Policy applies to all personal data processed by Ramly88 in connection with the Platform, regardless of the device or method used to access our services.

Ramly88 operates in compliance with applicable international data protection frameworks. We process the personal data of Malaysian players — including those based in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru and throughout Malaysia — with respect, transparency and appropriate technical safeguards.

The following terms carry the meanings set out below throughout this Policy:

Ramly88 collects personal data across several categories depending on your level of interaction with the Platform.

3.1 Registration & Account Data

When you create a Ramly88 account, we collect:

3.2 Identity Verification (KYC) Data

To comply with our AML obligations and to prevent underage gambling, we collect:

3.3 Financial & Transaction Data

Each deposit and withdrawal generates a transaction record including:

3.4 Gameplay & Betting Data

Every game session and wager on the Platform generates records that may include:

3.5 Technical & Device Data

3.6 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence including message content, timestamps and the resolution outcome.

Ramly88 collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make a deposit, place a wager, contact support or respond to a survey.
• Automatically — through cookies, server logs and analytics tools as you navigate and interact with the Platform.
• From third-party payment processors — including confirmation and status data from providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank and RHB Bank.
• From identity verification partners — KYC and AML screening results returned by our third-party verification service providers.
• From fraud prevention services — device fingerprinting and risk-score data from security partners used to detect fraudulent or multi-account activity.

Ramly88 processes your personal data for the following specific purposes:

1. Account creation and management — establishing your player account, authenticating your identity at login and maintaining your account settings and preferences.
2. Identity verification and KYC compliance — confirming that you are who you say you are, that you are aged 21 or above, and that your funds are of legitimate origin.
3. Processing deposits and withdrawals — facilitating real-money transactions in MYR through your chosen payment method and maintaining accurate financial records.
4. Delivering gaming services — operating live dealer tables, slot games, sports betting markets and all other Platform features in a fair, reliable manner.
5. Bonus and promotion administration — verifying eligibility, tracking wagering progress and distributing promotional rewards in accordance with applicable terms.
6. Customer support — responding to enquiries, resolving complaints and improving our support processes based on interaction records.
7. Responsible gambling monitoring — identifying patterns of play that may indicate problem gambling behaviour and applying appropriate intervention measures including deposit limits, session breaks and self-exclusion.
8. Fraud prevention and security — detecting and preventing multi-accounting, bonus abuse, money laundering, chargeback fraud and other prohibited activities.
9. Legal and regulatory compliance — meeting our obligations under applicable AML, licensing and data retention requirements.
10. Marketing communications — sending promotional emails, SMS notifications and personalised offers where you have provided your consent. You may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing communication.
11. Platform improvement — analysing aggregated usage data to improve game performance, page speed, navigation design and overall user experience.

Ramly88 processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing and game delivery.
• Legal obligation — processing required to comply with applicable AML, fraud prevention and data retention laws, including KYC verification and transaction record-keeping.
• Legitimate interests — processing for fraud detection, security monitoring and platform improvement, where our interests do not override your fundamental rights and freedoms.
• Consent — processing for marketing communications and non-essential cookies, where you have given clear, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Ramly88 does not sell, rent or trade your personal data to any third party for their independent commercial use. We share your data only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — to facilitate deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB Bank and cryptocurrency exchange partners.
• KYC and identity verification providers — to conduct mandatory identity checks, age verification and source-of-funds screening as part of our AML compliance programme.
• Fraud prevention and security services — to screen for known fraudulent actors, verify device integrity and prevent prohibited multi-account activity.
• Responsible gambling technology providers — to operate deposit limit, self-exclusion and responsible gambling monitoring tools embedded within the Platform.
• IT infrastructure and hosting providers — cloud service and data centre providers that store Platform data on our behalf under contractual data processing agreements.
• Legal and regulatory authorities — where required by applicable law, court order or regulatory direction from a competent authority.
• Professional advisers — lawyers, auditors and insurers, to the extent necessary for the provision of their professional services to Ramly88, under applicable confidentiality obligations.
• Business successors — in the event of a merger, acquisition or restructuring of the Ramly88 business, your data may be transferred to the acquiring or successor entity, subject to equivalent privacy protections.

All third-party Data Processors engaged by Ramly88 are required to process your data solely in accordance with our documented instructions and to maintain appropriate technical and organisational security measures. We do not permit our processors to use your data for their own purposes.

As an internationally operated platform, Ramly88 may process and store personal data on servers located outside Malaysia. Where personal data is transferred to jurisdictions that do not provide an equivalent level of data protection, Ramly88 implements appropriate safeguards, which may include standard contractual clauses, binding corporate rules or equivalent transfer mechanisms recognised under applicable international data protection law.

By using the Platform, Malaysian players acknowledge and agree that their personal data may be transferred to, stored in and processed in countries outside Malaysia. Ramly88 takes reasonable steps to ensure that all such transfers are conducted securely and in compliance with applicable data protection obligations.

The Ramly88 Platform uses cookies and similar tracking technologies to maintain session integrity, personalise your experience and gather anonymised analytics data. The categories of cookies we use are as follows:

• Strictly necessary cookies — required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing core functionality.
• Functional cookies — remember your preferences such as language setting, preferred game lobby view and responsible gambling tool configurations between sessions.
• Analytical cookies — collect anonymised data about how players navigate the Platform, which pages are visited most frequently and where errors occur. This data is used solely to improve the platform experience and is not associated with individual player identities.
• Marketing cookies — used to deliver personalised promotional content and measure the effectiveness of marketing campaigns, where you have provided consent. These may be disabled via your browser settings without affecting core Platform functionality.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Ramly88 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Ramly88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security programme includes:

• TLS 1.3 encryption for all data transmitted between your browser or device and the Ramly88 Platform.
• AES-256 encryption at rest for all sensitive personal and financial data stored on our servers.
• Role-based access controls limiting internal access to personal data to only those staff and systems with a legitimate operational need.
• Multi-factor authentication for all Ramly88 staff accessing internal systems that contain player personal data.
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security professionals.
• Incident response procedures — in the event of a data breach that poses a risk to your rights and freedoms, Ramly88 will notify affected players and the relevant supervisory authority within the timeframes required by applicable law.

Ramly88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or audit obligations. Our standard retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, to satisfy AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting records: Retained for a minimum of three (3) years for dispute resolution and responsible gambling monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the final interaction, unless the correspondence relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance.
• Technical and device logs: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures, unless a legal hold or ongoing investigation requires continued retention.

Subject to applicable law and certain limited exceptions (such as our AML retention obligations), you have the following rights in relation to your personal data held by Ramly88:

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. We may require proof of identity before processing your request.

The Ramly88 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires confirmation of age, and our KYC procedures include mandatory age verification steps.

If Ramly88 becomes aware that personal data has been collected from a person under the age of 21 — whether through fraudulent registration or otherwise — we will immediately suspend the associated account, delete all personal data collected in connection with that account, void any transactions or winnings, and return any verified deposited funds via the original payment method.

If you have reason to believe that a minor has registered or accessed a Ramly88 account, please contact our support team immediately via live chat. For guidance on parental controls and tools to prevent underage access to online gambling, please visit our Responsible Gambling page.

Ramly88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, or the services we offer. When a material change is made to this Policy, we will take reasonable steps to notify active registered players — which may include displaying a prominent notice on the Platform or sending an email to the address registered on your account.

The updated Policy will be effective from the "Last Updated" date displayed at the top of this page. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to remain informed of how your data is being protected.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way Ramly88 handles your personal data, please contact our Data Support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform interface — the fastest route to our support team.
• Email: [email protected] — please allow up to 48 hours for a response to data rights requests during high-volume periods.
• Subject Line: For data rights requests, please include "Privacy Request" in the subject line of your email to ensure prompt routing to our data team.
• Operating Hours: 24/7, Kuala Lumpur time (MYT, UTC+8).

For questions about our responsible gambling tools, please visit our Responsible Gambling page. For full terms governing your use of the Platform, refer to our Terms & Conditions.